Refund & Returns Policy

The short version

You have 30 days from the day your order is delivered to start a return. We pay for return shipping and send you a free return label. There is no restocking fee. Once the warehouse receives your item, we issue your refund within 5–7 business days.

How to start a return

Email support@festivegoodss.com within 30 days of delivery. Include your order number and which item you are returning.
We reply within 24 hours with a prepaid return label.
Pack the item, attach the label, and drop the parcel off with the carrier printed on it.
We email you when the warehouse receives it and again when the refund is issued.

Please do not send anything back before you have emailed us. Parcels sent without a return label from us may not be traceable to your order.

Condition of returned items — change of mind

If you simply changed your mind or the fit was not right, the item must come back:

unworn and unwashed, with no signs of outdoor use
with all original tags still attached
in its original packaging, with any accessories that came with it

Items that come back visibly worn, washed, altered or damaged cannot be refunded, and we will contact you to arrange the item being sent back to you.

Faulty items and wrong items sent

This is handled separately from the condition rules above. If your jacket arrives damaged, defective, or is not what you ordered, email us within 30 days of delivery with your order number and photographs showing the problem. We will send a free return label and issue a full refund, or send a replacement if you prefer — your choice. You will not be asked to cover any cost.

Exchanges

We can exchange for a different size or colour of the same style, subject to availability. Email us and we will tell you what is available before you send anything back. If the size or colour you want is not available, we will refund you instead.

What you get back

Situation	Refunded
Change of mind / wrong fit	The price of the item. The original $7.95 shipping charge is not refunded.
Faulty, damaged or wrong item sent	The full amount you paid, including the original $7.95 shipping charge.
Order cancelled within 24 hours	The full amount you paid.

If your order shipped free because it was over $60, there is no shipping charge to refund.

Refund timing

Us: we issue the refund within 5–7 business days of the warehouse receiving your return.
Your bank: a further 3–10 business days for the money to appear, depending on your bank or card issuer.

Refunds go back to the original payment method. We cannot refund to a different card or account.

Where returns are sent

Our U.S. returns warehouse:

Festive Goodss Returns
233 Broad St
Elizabeth, NJ 07201
United States

Use this address only with a return label we have issued you. Do not send returns to our registered business address in Albuquerque — that address does not receive parcels.