Shipping and delivery
How long will my order take?
11–17 business days in total: 3–5 business days to process and 8–12 business days in transit. Business days are Monday to Friday, excluding public holidays.
Where does my order ship from?
From our manufacturing partner's warehouse overseas. We do not hold stock in the United States.
What does shipping cost?
$7.95 flat. Free on orders of $60 or more, calculated after any discount code.
Is there an order cut-off?
Yes. Orders placed before 6:00 PM MT, Monday to Friday, start processing the same business day.
Which states do you ship to?
The 48 contiguous states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO addresses.
Do you deliver to a P.O. Box?
Yes. P.O. Box orders go by USPS, because FedEx does not deliver to P.O. Boxes.
Which carriers do you use?
USPS and FedEx.
Will I pay customs or duties when it arrives?
No. Import duties are included in the price shown.
Orders and payment
Is sales tax added at checkout?
No. The price shown already includes it.
Can I cancel?
Yes, free of charge within 24 hours of placing the order. Email us with your order number.
Can I change my shipping address?
Email us as soon as possible. Once a parcel has shipped we cannot redirect it.
I did not get an order confirmation.
Check your spam folder first. If it is not there, email us and we will resend it.
Sizing and product
How do your jackets fit?
Fit varies by style. Each product page lists the sizes available for that jacket. If you are unsure, email us before you order and we will tell you what we know about that specific style.
What sizes do you carry?
Most styles run Small to XX-Large. Some go to 3X-Large or 4X-Large, and one fleece runs into extended and tall sizes. The size selector on each product page shows exactly what is available.
Are the product photos the actual item?
Yes. They are supplier photographs of the jacket you are buying.
Returns and refunds
How long do I have to return?
30 days from the day your order is delivered.
Do I pay for return shipping?
No. We email you a free prepaid return label.
Is there a restocking fee?
No.
Do I get the original shipping charge back?
If you changed your mind, no — the $7.95 is not refunded. If the item was faulty or we sent the wrong thing, yes, you get everything back.
How long until I see my money?
We issue the refund within 5–7 business days of the warehouse receiving your return. Your bank then takes a further 3–10 business days.
Can I exchange instead?
Yes, for a different size or colour of the same style, subject to availability.
Where do returns go?
Our returns facility at 233 Broad St, Elizabeth, NJ 07201 — but only with a label we have issued. Never send returns to our Albuquerque business address.
Contact
How do I reach a person?
Email support@festivegoodss.com. We reply within 24 hours. Phone +1 (719) 447-2315.