Shipping and delivery
How long will my order take?
11–17 business days in total: 3–5 business days to process and 8–12 business days in transit. Business days are Monday to Friday, excluding public holidays.
Where does my order ship from?
From our supplier's warehouse overseas. We do not hold stock in the United States.
What does shipping cost?
$7.95 flat. Free on orders of $60 or more, calculated after any discount code.
Is there an order cut-off?
Yes. Orders placed before 6:00 PM MT, Monday to Friday, start processing the same business day.
Which states do you ship to?
The 48 contiguous states and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO addresses.
Will I pay import charges when my order arrives?
We do not collect import duties at checkout. If a carrier asks you to pay a duty or fee when your parcel arrives, contact us before paying and we will look into it with you.
Do you deliver to a P.O. Box?
Email us before ordering and we will confirm whether your order can be sent to a P.O. Box.
Which carriers do you use?
Tracked international postal and courier services. Your shipping confirmation email names the carrier for your parcel.
Orders and payment
Is sales tax added at checkout?
If sales tax applies to your address, it is calculated and shown at checkout before you pay.
Can I cancel?
Yes, free of charge within 24 hours of placing the order. Email us with your order number.
Can I change my shipping address?
Email us as soon as possible. Once a parcel has shipped we cannot redirect it.
I did not get an order confirmation.
Check your spam folder first. If it is not there, email us and we will resend it.
Sizing and product
How do your jackets fit?
Fit varies by style. Each product page lists the sizes available for that jacket. If you are unsure, email us before you order and we will tell you what we know about that specific style.
What sizes do you carry?
Most styles run Small to XX-Large, and some go to 3X-Large or 4X-Large. The size selector on each product page shows exactly what is available.
Are the product photos the actual item?
They are photographs supplied by the product's supplier and show the style you are buying. Colors can look slightly different on screen.
Returns and refunds
How long do I have to return?
30 days from the day your order is delivered.
Do I pay for return shipping?
No. We email you a free prepaid return label.
Is there a restocking fee?
No.
Do I get the original shipping charge back?
If you changed your mind, no — the $7.95 is not refunded. If the item was faulty or we sent the wrong thing, yes, you get everything back.
How long until I see my money?
We issue the refund within 5–7 business days of the warehouse receiving your return. Your bank then takes a further 3–10 business days.
Can I exchange instead?
Yes, for a different size or color of the same style, subject to availability.
Where do returns go?
Our returns facility at 233 Broad St, Elizabeth, NJ 07201 — but only with a label we have issued. Never send returns to our Albuquerque business address.
Contact
How do I reach a person?
Email support@festivegoodss.com. We reply within 24 hours. Phone +1 (719) 447-2315.